[This blog series derives from a technical paper written by Eli Macha, President of Macha PSM]
There is a spectrum of methods for satisfying PSM and RMP training requirements. This section will explain how to meet the bare minimum, avoid common pitfalls, and provide examples of elevated training programs. First, PSM Coordinators should ensure operators in an overview of the process and the operating procedures relevant to their job. Since PSM and RMP are performance-based standards, there is much room for facility-level interpretation. If operators are not expected to understand the complexity of a system, a facility may be satisfied with a one-day ammonia refrigeration training event (or even a short online training). Similarly, if operators are only required to perform daily monitoring, facilities may only train their operators on this one task.
A common pitfall to avoid is failing to include all “operators.” Take an imagined facility that has two operators: one for the day shift and one for the night. One might assume only these two individuals need process overview and SOP training. But now consider a scenario in which a forklift driver occasionally performs a daily round as backup when the day shift operator is out. While they may not have the title “Refrigeration Technician,” they should receive training regardless.
Another common training mistake is failing to cover all procedures completed by operators. Perhaps operators have been trained on the oil draining procedures, because “the only thing we do is drain oil.” But then—later to be discovered—they also perform various pump-down activities when necessary. All bases need to be covered when it comes to job tasks.
Finally, how can training be elevated?
Numerous consultants and trainers are chomping at the bit to tell you why their method is best. Perhaps one method is superior, but there seems to be more than one way to skin this cat.
Online training platforms are available, some trainers can lead multi-day training events onsite at the operator’s facility, and some trainers have their own training facilities and conference rooms. Training certifications (such as CARO and CIRO) are great ways to ensure operators have been well-trained.
In addition to raising the bar for process overview training, there are methods for elevating SOP training, especially regarding competency verification. Rather than simply certifying that operators have been trained, it is beneficial to administer a written SOP test. Better yet, require the operator to demonstrate the procedure under the supervision of a senior technician before they are certified to perform it. Contractor competency must also be considered now that the facility’s operators have been trained.
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